Privacy Policy

Introduction

Marnix Atelier ("we", "us", "our") is committed to handling the personal information of our clients with care. This policy explains what information we collect when you contact us or use our watch repair services, how it is used, and the choices available to you. This policy applies to visitors of our website and clients of our workshop located in Chiang Mai, Thailand. If you have questions about this policy, you can reach us at [email protected].

Data We Collect

When you submit our contact form or arrange a service, we may collect your name, email address, phone number, and any details you share about your watch or enquiry. Basic technical data, such as browser type, may also be collected through standard website functionality and analytics cookies, where consent has been given.

Data is collected directly from you through forms on this site, or in person when you bring a watch to the workshop. Our legal basis for processing this information is your consent when submitting a form, and our legitimate interest in responding to enquiries and providing the service you have requested.

Contact information related to a completed service is generally retained for two years to support any follow-up questions about the work performed, after which it is securely deleted unless a longer period is required by law.

How Data Is Used

Personal information is used to respond to enquiries, arrange and carry out watch repair services, and keep you informed about the status of your watch. We do not sell personal information to third parties. Where analytics tools are used, they help us understand general site usage and are only active with your consent, given through the cookie preference controls on this site.

We do not send marketing communications unless you have separately opted in, and any such communication includes a straightforward way to opt out.

Data Protection Measures

We take reasonable technical and organizational steps to protect the information you share with us, including secure storage practices and limited access to client records. Should a data breach occur that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law.

Cookies

Our website uses essential cookies required for basic functionality, along with optional analytics, marketing, and preference cookies that are only active with your consent. For full details on the categories used and how to manage your preferences, see our Cookie Policy.

Your Rights

• Right to access the personal information we hold about you
• Right to request correction or deletion of your information
• Right to receive a copy of your data in a portable format
• Right to object to certain processing of your information
• Right to withdraw consent at any time
• Right to lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, contact us at [email protected].

Third-Party Links

Our website may occasionally link to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their own policies.

Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors.

Policy Updates

We may update this policy from time to time. Any changes will be reflected by updating the date at the top of this page. This policy was last updated on June 15, 2026.